Refund policy

Product exchanges and returns are accepted within 14 calendar days from the date of purchase. Once an order is placed, order cancellations are not allowed. We strive to offer a pick-up service for exchanges or returns, but it is not guaranteed. In instances where we cannot arrange a pick-up, customers are responsible for return shipment. Please note that we provide only one pick-up per order for exchanges or returns, even if the issue is due to our logistical or operational error. Final sale items and sample units (which may have minor imperfections) are not eligible for return or exchange. Returns will not be accepted for exchange or refund if they are submitted beyond the 14-day window, have been used, or are returned without their original packaging. Unauthorized inbound shipments or ineligible returns will be recycled or discarded without notice, possibly incurring additional service fees and future service restrictions. Refunds will be issued to the original payment method, with the exception of COD orders, which will be refunded to the customer’s bank account. For any manufacturing defects identified within 14 calendar days of purchase, please contact us via email at care@thecapsulewardrobe.in using the email associated with your order. As a small business, we are unable to accommodate requests for standard or defective products beyond this timeframe.